At Intellica Jewelry, your satisfaction is our top priority. We are committed to providing you with high-quality, luxurious jewelry that you will cherish for years to come. However, we understand that sometimes a piece may not meet your expectations, or you may change your mind. That’s why we proudly offer a 30-day Money-Back Guarantee to ensure your shopping experience is risk-free.

How It Works

If you’re not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund or exchange. This applies to all eligible items, including rings, necklaces, earrings, and bracelets. No questions asked!

Conditions for Returns

To qualify for a refund:

1. Item Condition: The jewelry must be returned in its original, unworn condition. It should include all original packaging, certificates of authenticity, and any accompanying materials (e.g., warranty cards or appraisal documents).
2. Timing: The return must be initiated within 30 days of receiving your order.
3. Proof of Purchase: Please provide your order number or receipt to facilitate the return process.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 7–10 business days. Refunds will be issued to your original payment method, and you will receive a confirmation email once the refund is complete.

Exceptions

Our money-back guarantee does not cover:

• Customized or engraved jewelry
• Items that show signs of wear, damage, or alteration
• Final sale or clearance items

How to Start a Return

To initiate a return, please contact our customer service team at [email protected] or (888) 899-8437. We will provide you with a prepaid return shipping label and detailed instructions on how to securely package your item.

Our Promise

We are confident in the quality of our jewelry and strive to exceed your expectations. Our Money-Back Guarantee is just one of the ways we ensure your shopping experience with Intellica Jewelry is seamless, secure, and satisfying.

For more details, please visit our Returns & Exchanges page.