At Intellica Jewelry, we are dedicated to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your item, we offer a flexible Return and Exchange Policy to make your shopping experience stress-free.
Returns
We accept returns on eligible items within 30 days of the delivery date for a full refund. Please ensure the following conditions are met:
- Item Condition: The jewelry must be in its original, unworn condition with no signs of wear, damage, or alteration.
- Packaging: All original packaging, including boxes, certificates, and accompanying documentation (e.g., warranty cards or appraisals), must be included.
- Proof of Purchase: A valid receipt or order number is required for all returns.
Refund Process:
- Once your return is received and inspected, your refund will be processed within 7–10 business days.
- Refunds will be issued to the original payment method, and you will receive a confirmation email once the refund is complete.
Exchanges
If you’d like to exchange your item for a different size, style, or product, we offer hassle-free exchanges within 30 days of the delivery date. The exchange item must meet the same conditions as outlined in our return policy.
How to Request an Exchange:
- Contact our customer service team at [contact email] or [phone number] to initiate an exchange.
- Once we receive the original item, we will process your exchange and ship the new item within 5–7 business days.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Custom or personalized jewelry (including engraved items)
- Final sale or clearance items
- Items showing signs of wear, damage, or alteration
Return and Exchange Process
- Contact Us: Email [email protected] or call (888) 899-8437 to initiate a return or exchange. Our team will provide you with a prepaid return shipping label and instructions.
- Package the Item Securely: Use the original packaging or comparable materials to ensure the item is protected during transit.
- Ship Your Item: Attach the provided prepaid label and drop off the package at your nearest shipping center.
- Receive Your Refund or Exchange: Once we receive and inspect the item, we’ll process your refund or ship your exchange promptly.
Our Commitment
We strive to make your shopping experience with Intellica Jewelry as enjoyable and seamless as possible. Our Return and Exchange Policy is designed to ensure you feel confident in every purchase.
For further assistance, please don’t hesitate to contact our customer service team.